Grizzly's Quest Privacy Policy explains what personal information we collect when you use the site, how we use it, how long we keep it and what rights you have over your data. The policy applies to every visitor and every registered player on grizzlysquest.online and to anyone who contacts the support team through any of the supported channels. Reading the policy in full takes a few minutes and we strongly recommend doing so before you register.
We are Grizzly's Quest, a Guernsey registered company licensed by the relevant gaming authority under . Our registered address is Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey. We act as the data controller for the information described in this policy. Questions about how we handle your data can be sent to privacy@grizzlysquest.online and we respond inside ten business days.
What information do we collect about you?
We collect three categories of personal information. The first is account information you give us at signup, which includes your full name, date of birth, email address, phone number, residential address and chosen username. The second is verification information we collect when you cash out for the first time, which includes a copy of a government issued ID and a recent proof of address. The third is transactional and behavioural information generated as you use the site, including deposit and withdrawal records, game play history, session length, device identifiers, IP address, browser type and a record of any communications with support.
We also receive a small amount of information from third parties. Payment processors confirm whether transactions cleared. Identity verification partners confirm whether your documents match the details on your account. Marketing partners may share aggregate data about how you arrived at the site but never personal details without your consent. Every external data source is listed in the longer record we keep on file and is available on request.
How do we use your information?
The main use is operating the casino. We need your contact details to communicate with you, your verification documents to comply with anti money laundering rules and your transaction history to process deposits, withdrawals and bonus claims. We use device and session data to keep your account secure, detect fraud and resolve technical issues. Aggregated play data helps us improve game selection and lobby design.
A second use is regulatory compliance. The relevant gaming authority requires us to keep accurate records of player activity, verify the identity of every account before processing withdrawals and respond to reasonable information requests from regulators. We also retain certain data to meet tax and anti money laundering obligations in the jurisdictions we operate in. None of those uses are optional. They are part of being a licensed cage.
A third use is marketing, and this one is opt in. With your consent we send you offers, promotions, free spin notifications and seasonal campaigns by email and occasionally by SMS. You can withdraw consent at any time from inside your account settings or by clicking the unsubscribe link in any marketing message. Withdrawing marketing consent does not affect transactional emails like withdrawal confirmations or password resets.
Who do we share your information with?
We share personal information only when it is necessary to run the casino, meet a legal obligation or honour a request you made. The main third parties we share with are payment processors handling your deposits and withdrawals, identity verification partners checking your documents, game suppliers streaming the live casino tables and cloud infrastructure providers hosting the site. Every third party operates under a written data processing agreement that limits what they can do with your information.
We do not sell personal information to anyone. We do not share it with advertisers for behavioural targeting outside the site. We may share information with regulators, law enforcement or courts when required by law, and in those cases we share only what the request specifically asks for. If we ever sell the business or restructure, your information would transfer to the new operator under the same protections that apply today.
What rights do you have over your data?
You have a clear set of rights and we make them easy to exercise. You can access the personal information we hold about you by sending a request to privacy@grizzlysquest.online. You can correct inaccurate information by updating your account settings or by contacting support. You can ask us to delete your data after your account is closed, subject to the regulatory retention rules that require us to keep certain records for up to five years.
You can also restrict or object to certain types of processing, withdraw consent for marketing communications and request a portable copy of your data in a common machine readable format. We respond to rights requests inside one calendar month. If you are not satisfied with our response, you have the right to complain to the Guernsey Office of the Data Protection Authority or to the relevant data protection authority in your home jurisdiction. The full set of contact details is available on request and is published in the longer policy record we keep on file.
We treat the data trust between you and the casino seriously. The policy above is a summary of the longer record we keep internally, and any specific question can be sent to privacy@grizzlysquest.online for a written answer. If anything changes about how we collect or use your information, we will update this page and notify you by email before the change takes effect.
How long do we keep your information?
Retention is governed by the regulatory framework that licences the casino rather than by internal preference. Identity and verification documents are kept for the duration of your account plus five years after closure, which is the standard anti money laundering retention window. Transaction records sit on the same timeline. Game play history is retained for the same period so that any dispute about a specific round can be resolved against the supplier's authoritative log. Marketing data is treated very differently. The moment you withdraw consent, or the moment your account closes, marketing lists are suppressed and the related profile data is removed from the active database within thirty days.
You can ask for a copy of the personal data we hold on you at any time. The request goes to privacy@grizzlysquest.online, we confirm your identity using the details on the account and we deliver the export inside one calendar month. Most exports are well inside that window and arrive as a single zip file containing a structured JSON record plus PDF copies of the verification documents you submitted. If you want a specific subset rather than the full record, say so in the request and the team will scope the export accordingly. None of this carries a fee.